Assistant Concessions Manager

Ashton Gate Limited
Assistant Concessions Manager
18k Depending on experience
Bonus Scheme
Full time

                                                         Proud. Passionate. Dedicated.

Assistant Concessions Manager wanted drive revenue and customer service in concessions across Ashton Gate Stadium

‘I love my job here at Ashton Gate, not only do I get to work in a place where the atmosphere is amazing but I get to work with people that I consider to be my friends as well’

Ashton Gate is looking for team members that can be proud, passionate and dedicated to the venue and the vison of Ashton Gate.

At Ashton Gate we can expect up to 27,000 fans for football and rugby matches. It is the job of the concessions team to feed and water them before, during and after the matches. Speed of service, customer attention and revue are all key in pushing for star performance on in all areas of concessions.

This person must excel in front of house operations and be articulate with back of house management. You must be able to keep the customer journey at the front of all processes and problem solve any weak areas. You must be able to work long side the General Manager to ensure that all revenue and agency targets are met and that the standard operating procedures are met consistently. This person is someone who enjoys a fast paced working environment but is able to deliver figures/controls accurately and efficiently.

Operational tasks include, but not limited to:

•Recruitment- to assist in the recruitment of all casual staff
•Training – to deliver customer service and operation training
•Meet deadlines to deliver weekly forecasts on revenue and payroll
•To manage a team of up to 200 staff
•Implement wastage controls
•Deliver strict match day speed controls
•Adhere to all health and safety procedures
•Stock controls- to be operational during monthly stock takes

This is an exciting new role and we welcome applications of varying experience. Applicants must be 18 years and over due to the legal age of selling alcohol. Due to the hours worked you will need to have a reliable method of transport from the stadium.                            

We are an equal opportunities employer.