Guide to Bristol Sport club accounts

A step by step guide to creating and accessing your Bristol Sport Club Account for online ticketing, retail, rewards, official club apps and BCTV+.

Step One: Select Login on the Bristol Sport Website

Select Login in the top right corner of the website.  This will be visible on the websites for Bristol Sport, Bristol City, Bristol Bears or Bristol Flyers.

Step Two: Create or Log in to your account

The Log in page will appear.  If you have already created a Bristol Sport Club Account on any of our websites, created a BCTV account or an account for the Official Bristol City App or Official Bristol Bears App then you will already have an account and can log in using these details. Enter your email address and password and click “Continue”.

If you have not created a Bristol Sport Club Account then you will need to create one, select “Create Account” and the following will appear:

You will need to enter your name, email address and a chosen password in order to create a Bristol Sport Club Account, then select “Continue”.

Please Note: Passwords must be between 8 - 16 characters long and contain at least one number, one lowercase letter and one uppercase letter.

Step Three: Confirm your Email Address and Activate your account

An email will have been sent automatically to your email address, once you receive the email there will be a link to select to activate your account.  If you have not received the email please check your junk/spam folder in the first instance.  If there is still no sign of it then click the link to resend the email or contact our Supporter Services team for assistance, either on 0117 963 0600 (Option 1) or by email at supporterservices@bristol-sport.co.uk.

Once you have activated your email the following page will appear.

Select “Click here to log in” and it will take you back to the page outlined in step two.  Enter your email address and password and click “Continue”.

Step Four: Your Preferences

When you log in for the first time, you will be asked to update your preferences. This is your opportunity to tell us exactly what you would like to hear from us. Select the communications you would like to receive and select “Continue”. You are able to change your preferences whenever you like.

You will also now see that your name will be in the top right corner of the website rather than the option to log in.

Step Five: Review Your Bristol Sport Club Account

You will then be taken to your profile page.  This has an overview of your details and has the options to update your profile, your preferences, check your Rewards Cash Balance (if eligible) and to link your existing Supporter ID number to your account.  These options will appear both on this page and as a dropdown menu when you click on your name in the top right of the screen.

Step Six: Linking your Supporter ID Number

The next stage is to link your Supporter ID number to your Bristol Sport Club Account.  To do this, select “Linked Accounts” either on your profile page or in the dropdown menu under your name in the top right corner.  You can find your Supporter ID number on your Season Card, Forever Bristol Membership, previous tickets or confirmation emails from previous ticket purchases.

You will be asked to complete your details before progressing to link your Supporter ID number.  Once your profile has been completed, you will have the option to select “Link your current Supporter ID Number here”.

This will take you to the following page.  On the right side of the page, under the heading “Already have a ticketing Supporter ID Number?” Enter your current Supporter ID number and password for the Bristol Sport Ticketing website.  

If you do not know your Supporter ID number please Contact Supporter Services on 0117 963 0600 (option one) or via email at supporterservices@bristol-sport.co.uk

Only select “create account” at the bottom of the left side if you do not have an existing Supporter ID number or ticketing account.

This will then take you to your ticketing profile page. You will still be linked to the friends/family members you attend matches with.  Your new Bristol Sport Club Account is now linked to your Supporter ID number.

Step Seven: Rewards Cash

If you are a Season Card Holder or Forever Bristol Member then you will be eligible for Rewards Cash.  You can navigate to the Rewards page by selecting “Rewards” on the menu under your name in the top right corner of the website.

On the Rewards page you will be able to see your current Rewards Cash balance and any pending balance to be added to your account – for example if you purchase tickets the Rewards Cash is not added until the day after the match so it will remain in “Pending Balance” until then. 

It also gives you a summary of your previous transactions and the amount of Rewards Cash you have earned for each of these.

That’s it!  You’ve set up your Bristol Sport Club Account and will now be able to navigate to each site using one single login.