Terms and Conditions

Your Forever Bristol Kids Membership is active from date of purchase and will expire 12 months thereafter. If you are a Season Card holder or a Season Card Plus holder you already have Forever Bristol member benefits and therefore cannot be both.

Membership card replacement

If your membership card is lost, stolen or damaged, a replacement membership card may be obtained upon a £10 payment. To gain a replacement card please contact the Memberships Team on 0117 963 0600 (option 2 for membership enquiries)

Purchasing tickets

Your Forever Bristol Membership will entitle you to one discounted ticket per membership for home league games and priority access to one full priced ticket per membership for away league games.

As a member, you will be able to purchase your ticket online via tickets.bristol-sport.co.uk or over the phone by contacting our Supporter Services team on 0117 963 0600 option one. All match tickets are subject to availability. Member ticket discount can only be applied to tickets bought in advance of the matchday.

Online ticket purchasing

Your tickets can be purchased online when signing into the Bristol Sport tickets website with your unique Supporter ID number (displayed on your membership card) and password (your lower case postcode without a space e.g. bs32ej unless you have previously changed this on your account).

To gain your discount you will need to select the priced ticket that is relevant to the membership and ensure that it is assigned to the member’s account (e.g. Under 12 for Junior Members) and this will automatically change to the member price for you.  

If purchasing multiple tickets online please ensure you assign the ticket to each member, as the discounted tickets are limited to 1 per member. Your ticket will be loaded to your membership card free of charge when selecting ‘load to card’. Other ticket delivery methods are available on request but charges may apply.

Membership discounts

To receive your 5% discount you must present your Forever Bristol membership card. Discount is available at the time of purchase at Ashton Gate Stadium Bristol Sport Store, Sports Bar and Grill, Coffee Shop and Concession Outlets.

Claiming your membership gifts

Your two complimentary tickets must be claimed prior to the matchday either online or over the phone with our Supporter Services team. If claiming online, add two tickets to your basket and these will automatically become free of charge, as long as you are logged in as the member. Complimentary tickets are valid for one adult ticket and one under-12 ticket only.

If you have chosen the Voucher Post delivery method, then you will find a voucher enclosed with this letter which can be used to claim your Juniors water bottle in the Bristol Sport Store. Please select which team you would like on your water bottle, on the voucher and hand the voucher to the store.