We are as frustrated as you are and are working hard with our ticketing provider to get this resolved as soon as possible.
Please rest assured that with just under three thousand football fans and just over a thousand rugby supporters eligible to buy in this first period, there is plenty of space in the Lower West Stand to cater for demand.
The reason for planning our season card renewals in phases is to ensure that we allow fans the time to purchase the seat they want.
This first priority period is for 2014/15 Williams seat holders to return to the West Stand or renew their existing seat. The second priority period begins at 10am Monday, April 4th.
Please be aware we are also operating extended phone lines during the five sales periods. These are: Monday to Thursday 9am to 8pm and Fridays/ weekday matchdays 9am to 5pm.
Naturally the phone lines are experiencing a high volume of calls and you will be asked to call back if our queue limit is at its maximum in order to prevent you from excessive wait times on the phone.
We thank you for your patience and we will issue another update as soon as we know the ticketing issue has been resolved.